Microsoft Outlook

About This Course

Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information amongst employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such as Microsoft® Office Outlook® to handle the messages and meeting invitations sent among employees.

In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.

This course is the first in a series of two Microsoft® Office Outlook® courses. It will provide you with the basic skills you need to start using Outlook to manage your email communications, contact information, calendar events, tasks, and notes.

Microsoft Outlook Level 1 ( 1 day)

Module 1: The concepts and terms of electronic messaging

After completing this module, the learner will be able to understand the concepts and terms of electronic messaging.

  • Benefits of using Email
  • Limitations of using E-mail
  • E-Mail etiquette

Module 2: Getting Started with Outlook

While the incredible amount of features that are available in this latest version of Outlook may seem daunting at first, once we cover the basics of working with it, you will be well on your way to becoming an Outlook master.

  • Navigate the outlook interface
  • Perform basic E-mail functions
  • Use Outlook help

Module 3: Composing Messages

The first step in this process is to choose who you would like to send the message to. To assist you in addressing an e-mail appropriately, you have access to the address book, as well as other features. Over the course of this topic, you will learn how to create and address an e-mail message

  • Create an e-mail message
  • Check spelling and grammar
  • Format message content
  • Attach files and items to an e-mail message

Module 4: Readingand Responding to Messages

Outlook includes a number of different ways in which you can read messages that you receive. While the default settings may work for most people, being familiar with all of the available reading methods can come in handy. Over the course of this topic, you will learn how to customize reading options.

  • Observe precautions when receiving mail
  • Customize reading options
  • Work with attachments

Module 5: Work withMultiple E-mail messages

After this lesson the learner will be able to open multiple messages and manipulate the text between them.

  • Open multiple E-mail messages and switch between them
  • Manipulate text between multiple E-mail messages

Module 6: Customise the View and Preferences of the Email Application

After this lesson, the learner will be able to minimize and restore the ribbon and change the current view headings.

  • Switch toolbar menus off and on 
  • Change current view headings according to given requirements

Microsoft Outlook level 2 (1 day)

Module 1: The legal, ethical and organisational issues in relation to the use of E-mail

After completing this module, the learner will be able to explain legal, ethical and organisational issues in relation to the use of Email.

  • Explain the implications of legislation on the use of email in an organisation in terms of transmission of information via the Internet
  • Explain the implications to an organisation of providing Email facilities to individuals in the workplace in terms of security, and virus protection
  • Describe security considerations of using the Internet for transmitting messages in terms of both security and its implications to the immediate environment

Module 2: Configure advanced message options

Outlook supports many different characters and objects that can be inserted into any message that you send. Over the course of this topic, you will learn about the various characters and objects that are supported by Outlook, as well as how to add them to any message that you compose.

  • Enhance E-mail messages
  • Insert advanced characters and objects
  • Modify message settings, properties and options

Module 3: Managing your Messages

Over the course of this topic, you will learn about the various features in Outlook that you can use to manage messages.

  • Manage messages using tags, flags, and other commands
  • Organize messages using folders
  • Search messages
  • Manage your mailbox

Module 4: Managing your Contacts

As the core functionality of Outlook 2016 revolves around communication and interaction with other people, saving and managing contact information is very important. Over the course of this topic you will learn all about contacts in Outlook.

  • Create and update contacts
  • View and organize contacts

Module 5: Working with Tasks and Notes

Outlook not only provides a central place to keep your messages, calendar, and contacts organized; it also gives you the ability to schedule and manage tasks. Over the course of this topic, you will learn all about tasks and how to create them.

  • Create and manage tasks
  • Manage notes

Microsoft Outlook Level 3 (1 day)

Module 1: Advanced Message Management

As you continue to use Outlook, your mailbox will grow to include more and more messages. To help you find what you need, Outlook provides you with several sorting tools that you can use. Over the course of this topic, you will learn about these tools.

  • Customise email settings
  • Manage automatic message content
  • Use automatic replies
  • Sort messages
  • Filter messages
  • Organise messages
  • Manage junk mail

Module 2: Managing Your Calendar

The Calendar workspace provides you with a complete calendar as well as scheduling tools to help you schedule and view upcoming appointments and events. Over the course of this lesson, you will learn about the calendar in Outlook and the various ways that you can view it.

  • View the calendar
  • Manage appointments
  • Manage meetings
  • Print your calendar

Module 3: Advanced calendar and task management

To configure your calendar to suit your own unique workflow and needs, you have access to many different advanced calendar options. Over the course of this topic, you will learn about these options and how to use them.

  • Manage advanced calendar options
  • Manage additional calendars
  • Manage meeting responses
  • Assign and manage tasks

Module 4: Advanced contact management

To help configure and maintain your contacts, Outlook has provided you with a variety of advanced contact options. Over the course of this topic, you will learn all about electronic business cards and managing advanced contact options. You will also learn how to create and manage contact groups.

  • Edit an electronic business card
  • Manage advanced contact options
  • Forward contacts
  • Export contacts

Module 5: Sharing workspaces with others

An often forgotten Outlook feature is the ability to delegate access to your mail folders to other people if you are using a Microsoft Exchange e-mail account. During this topic you will learn how to delegate access to your mail folders and how to share your calendar and contacts.

  • Delegate access to mail folders
  • Share your calendar
  • Share your contacts

Module 6: Managing Outlook Data Files

Outlook data files save copies of individual Outlook items in a single file. Over the course of this topic you will learn how to back up Outlook items using Outlook data files.

  • Back up Outlook data files
  • Change data file settings

Module 7: Managing E-mail Security

It is important to remember that e-mail is inherently insecure. Due to its design and protocols, e-mail is not protected while in transit from one e-mail address to another. However, Outlook does provide support for encryption, digital signatures, and other features that can help protect your data. During this topic, you will learn about some of the e-mail message security settings that Outlook has to offer.

  • Configure e-mail message security settings


The Outlook training is aligned to the Microsoft Office Specialist certification. 


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